Frequently Asked Questions about HomeCare
HomeCare
- About HomeCare
- Frequently Asked Questions
- Services Provided
- HomeCare Locations
- HomeCare Contacts
- Government Funded Programs
- How do I access RSL Care?
- What is the cost involved?
- Who can receive HomeCare?
- What if I am not a veteran?
- What services does RSL HomeCare provide?
- What if I live in a retirement village or hostel?
- What is Community nursing?
How do I access RSL Care?
You can receive RSL HomeCare through referral by medical practitioners or self referral.
Referrals can also be made through family and friends, community health service, community or church groups, Aged Care Assessment Teams or by visiting an RSL sub-branch.
To find out more about accessing HomeCare, call 1300 796 111 to speak to your local service.
top
What is the cost involved in accessing RSL HomeCare?
The cost of HomeCare services varies depending on each client's eligibility for a range of government funded programs, including Community Aged Care Packages (CACP), Home and Community Care (HACC), DVA Community Nursing and Veterans Home Care. These services usually require a minimal co-payment, however if clients are financially disadvantaged, co-payments may be reduced or waived.
Those who don't meet the eligibility criteria for government funded programs are still able to obtain HomeCare services on a fee-for-service basis.
top
Who can receive HomeCare?
HomeCare is available to all members of the community. We are funded through a number of Federal and State Government agencies and programs and also offer specific assistance programs to veterans and their dependents
Services are provided from more than 17 locations - from Cairns in the far north, to Tweed in the south and inland to Toowoomba, Kingaroy and Charters Towers.
To access HomeCare services all you need to do is call us on 1300 796 111. Referrals can also be made through family and friends, a medical practitioner, community health service, community or church group, Aged Care Assessment Team or through you local RSL sub-branch.
top
What if I am not a veteran?
Many of our clients are ex-service men and women, and their families. However, all members of the community have access to our services. Contact the HomeCare Coordinator to enquire more about our services or to discuss your care needs.
top
What services does RSL HomeCare provide?
RSL HomeCare provides a range of services to meet the needs of community members:
- Community Nursing
- Personal care
- Domestic Assistance
- Transport
- Home Visits and Social Support
- Home Safety
- Transitional Care
- Home Based Respite
What if I live in a retirement village or hostel?
If you live in a retirement village, this is considered to be your own home. As such, you are eligible for community services.
If you live in a government or privately operated hostel, or low care facility, the facility is funded to provide a certain level of care. You are unable to access community services unless prior arrangements between RSL Care and your facility have been made. If you believe you require care that is not available in your facility, talk to the Manager of the facility and they can contact us directly to discuss any options for your care.
top
What is Community nursing?
Our community nursing team can assist with a range of healthcare matters in the comfort of your own home including:
- Home and health assessments
- Information and support for chronic disease management e.g. Diabetes
- Post hospital care
- Palliative care
- Wound and skin care
- Continence Management
- Assistance with medication management
- Health promotion & illness prevention education
- Case Management
- Referral to appropriate service
