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RSL Care's Vision, Mission and Key Values
About RSL Care
- Who we are and what we do
- Vision, Mission and Key Values
- Strategic Plan (PDF - 1MB)
Our Vision
RSL Care is the first choice provider in health, care and accommodation to the Ex-service and the general community of Australia.
Our Mission
At RSL Care we provide quality health, care services and accommodation options to Ex-service men and women, their dependants and other members of the community to facilitate their individual lifestyle outcomes.
Our Philosophy
We at RSL Care believe in a Lifestyle Approach that is multifaceted, extending into individual interactions, service delivery frameworks and organisational systems. We further believe that the Lifestyle Approach is flexible to respond to the changing needs of our clients and communities of interest.
A compliance quality approach has served us well to this point in our history. As RSL Care moves into the next phase of development, we are dedicated to aspirational excellence; a continuous improvement, people focused and enabling model.
Our Journey of Excellence
Our journey towards excellence at RSL Care supports the continuation and refinement of the Lifestyle Approach through the implementation of the 'five stars'. The stars focus our attention on the journey and support a planned approach to organisational improvement through progressively upgrading the organisations ability to manage change and drive improvement in a consultative way.
- Drive innovation
- Focus the organisation on customer service and satisfaction
- Increase organisational knowledge of systems and systems thinking
- Ensure effective business planning processes
- Engage teams and raise staff satisfaction
- Improve organisations decision making and statistical thinking capacity
- Enhance capacity to manage change
- Improve effectiveness and capability
- Support achievement of sustainability and success
Our Principles
At RSL Care we are committed to:
- Community and mateship by fostering growth, belonging and mateship amongst our community of interest;
- Focusing on needs by listening to the needs of our community of interest;
- Excellence in service by continually striving to improve the quality of service we deliver to our clients ;
- Leading the industry by advancing our position as a best practice leader in aged care services;
- Resource efficiency by using our resources efficiently to the greatest benefit of clients;
- Highly skilled employees and volunteers by attracting and developing the most highly skilled employees and volunteers ;
- Access and equity by ensuring that individuals can access their service of choice;
- Transparency and accountability by being open and consulting with the ex-service and general organisations community ;
- Innovation by exploring new models of service delivery.
Our Values
RSL Care's values are drawn from our principles:
- Trust
- Respect
- Openness
- Honesty
- Integrity
- Caring
