Mission & Values History Research Corporate Publications

Our Vision
RSL Care is the first choice provider in health, care and accommodation to the ex service and the general community of Australia.

Our Mission
At RSL Care, we provide quality, health, care services and accommodation options to ex service men and women, their dependants and other members of the community to facilitate their individual Lifestyle outcomes.

Our Philosophy
As a leading provider of retirement living and aged care services, we believe in a multifaceted and flexible Lifestyle Approach which extends into individual interactions, service delivery frameworks and organisational systems. Importantly, our Lifestyle Approach enables us to be responsive to the changing needs of our clients.

RSL Care’s Lifestyle Approach is supported and further refined by our dedication to aspirational excellence – a people focused and planned approach to continuous organisational improvement, which progressively upgrades our ability to manage change and drive improvement in a consultative way.

Our Principles
At RSL Care we are committed to:

• Community and mateship by fostering growth, belonging and mateship amongst our community of interest;
  
• Focusing on needs by listening to the needs of our community of interest;
  
• Excellence in service by continually striving to improve the quality of service we deliver to our clients ;
  
• Leading the industry by advancing our position as a best practice leader in aged care services;
  
• Resource efficiency by using our resources efficiently to the greatest benefit of clients;
  
• Highly skilled employees and volunteers by attracting and developing the most highly skilled employees and volunteers ;
  
• Access and equity by ensuring that individuals can access their service of choice;
  
• Transparency and accountability by being open and consulting with the ex-service and general community ;
  
• Innovation by exploring new models of service delivery.

Our Values
RSL Care’s values are drawn from our principles:

• Trust
  
• Respect
  
• Openness
  
• Justice
  
• Integrity
  
• Caring